Why do law enforcement officers use defusing techniques at crisis conflict calls?

Law enforcement officers utilize defusing techniques during crisis conflict calls primarily to gain control of the situation. In high-stress environments where emotions are running high, the goal is to stabilize the situation to prevent it from escalating further. By implementing defusing techniques, officers can create a calming atmosphere which allows for more effective communication and helps in establishing a rapport with the individuals involved. This control is essential as it not only protects the safety of all parties but also enables officers to facilitate a resolution to the conflict.

While appeasing everyone involved and diffusing emotions might seem beneficial, the primary objective is functionality and control over the situation. Additionally, gathering evidence is typically a concern that comes later in the process when the immediate crisis has been resolved.